Skip to content
Legal

User Data Deletion

Last updated:

What This Page Covers

All mentions of "Easyly" or "Easyly.com" refer to Network Leads, LLC, which is the owner of the Easyly.com website and software.

Easyly lets you connect your own social media accounts so you can write, schedule and publish posts to them from one place. This page explains exactly what we store from those connected accounts, and how to have it deleted. It applies to Facebook Pages, Instagram professional accounts, LinkedIn Pages, Google Business Profile locations and X (formerly Twitter).

For how we handle personal data generally, see our Privacy Policy.

What We Receive From Connected Accounts

When you connect a social media account, we store only what is needed to show you the account and publish on your behalf:

  • The account or page identifier, its name or handle, and its profile picture
  • An access token and, where the platform issues one, a refresh token
  • The posts you create in Easyly, their scheduled times, any media you upload to them, and the identifier and link of the post once it is published

We do not read your inbox or private messages, we do not collect your followers or contacts, and we do not use this data for advertising or sell it to anyone.

Option 1: Disconnect an Account (Immediate)

You can remove a connected account yourself at any time, without contacting us:

  1. Sign in to Easyly at app.easyly.com
  2. Go to Settings → Easylys → Social Manager
  3. Find the connected account and choose Disconnect

Disconnecting immediately erases the stored access and refresh tokens for that account, so Easyly can no longer read from it or publish to it. Any posts still scheduled for that account will not be published.

Option 2: Request Deletion by Email

To have everything we hold from a connected account removed, including the posts and media created for it, email support@easyly.com with the subject "Data Deletion Request" and tell us:

  • The email address of your Easyly account
  • Which social media account or page the request is about, or that you want your entire Easyly account deleted

Please send the request from the email address on the Easyly account so we can confirm it is you. If we cannot verify that, we will write back and ask before deleting anything.

What Happens and When

  • We confirm your request by email within 5 business days of receiving it
  • The data is deleted from our live systems within 30 days
  • Encrypted backups are rotated on a rolling schedule and any remaining copies are removed within 90 days
  • We keep only what the law requires us to keep, such as billing and tax records, which contain no social media account data

Deleting data from Easyly does not remove posts that have already been published to a social media platform. Those live on the platform itself, and you can delete them there.

Revoking Access at the Platform

You can also withdraw Easyly's access from the platform's own settings, which works even if you no longer have an Easyly account:

  • Facebook: Settings & privacy → Settings → Apps and websites
  • Instagram: Settings → Website permissions → Apps and websites
  • LinkedIn: Settings & Privacy → Data privacy → Other applications → Permitted services
  • Google Business Profile: Google Account → Security → Your connections to third-party apps & services
  • X: Settings and privacy → Security and account access → Apps and sessions → Connected apps

Revoking access at the platform stops Easyly from using the connection, but it does not by itself delete what we already stored. To have that removed as well, use one of the two options above.

Contact Us

If you have any questions about deleting your data, you can reach us:

  • By email: support@easyly.com

  • By visiting this page on our website: https://www.easyly.com

  • By phone number: +1 (866) 277-2073

  • By mail: Network Leads, LLC, 2035 Sunset Lake Road, Suite B-2, Newark, DE 19702