AI & Automation

How AI and automation are changing how sales and customer operations work.

Abstract illustration of an AI voice agent: a microphone surrounded by soundwaves connecting to a business dashboard

AI & AutomationMarch 18, 20268 min read

What Is an AI Voice Agent? A Plain-English Guide

An AI voice agent answers and makes phone calls on behalf of a business. Here's how they work, when to use one, and the pitfalls to watch out for.

Illustration of an AI-powered CRM dashboard with voice agent waveforms, automation flows, and predictive analytics

Pillar

AI & AutomationJanuary 14, 202611 min read

The Definitive Guide to AI CRMs in 2026

AI CRMs combine sales tools with AI voice agents, smart automations, and predictive insights. A complete guide to features, benefits, and how to pick one.