AI & Automation

How AI and automation are changing how sales and customer operations work.

Isometric illustration of an AI sales development assistant automatically researching, messaging, and qualifying incoming leads, then handing the best-fit ones to a human sales rep

AI & AutomationAugust 24, 20269 min read

AI SDR: What an AI Sales Development Rep Does in 2026

An AI SDR is software that researches leads, sends personalized outreach, and qualifies prospects automatically — so your team spends its time closing, not chasing. Here's how AI SDRs work and where they fit.

Isometric illustration of leads being sorted and ranked by an AI scoring engine into high, medium, and low priority tiers

AI & AutomationJuly 6, 20267 min read

AI Lead Scoring: How to Rank Leads Automatically (2026 Guide)

AI lead scoring ranks every lead by likelihood to convert — automatically. Here's how it works, how it beats manual scoring, and how to set it up.

Abstract illustration of an AI voice agent: a microphone surrounded by soundwaves connecting to a business dashboard

AI & AutomationMarch 19, 20268 min read

What Is an AI Voice Agent? A Plain-English Guide

An AI voice agent answers and makes phone calls on behalf of a business. Here's how they work, when to use one, and the pitfalls to watch out for.

Illustration of an AI-powered CRM dashboard with voice agent waveforms, automation flows, and predictive analytics

Pillar

AI & AutomationJanuary 15, 202611 min read

The Definitive Guide to AI CRMs in 2026

AI CRMs combine sales tools with AI voice agents, smart automations, and predictive insights. A complete guide to features, benefits, and how to pick one.